29 August 2026
Why automating a broken process makes it worse, not better
Automation doesn't fix a messy workflow — it just runs the mess faster. Here's the order that actually works, and what it looks like in a real invoice chase-up process.
Notes
Notes on running a business without drowning in it
Practical writing on the operational pain points that eat small teams' time — what actually works, what doesn't, and why. No sector angle, just what's true for a 5–30 person team either way.